Privacy policy

This page sets out this website’s privacy policy, use of this website, collection and processing of aggregate information and use of personal information about you.


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Privacy, terms and conditions

Our data protection policies comply with the requirements of the Data Protection Act 1998 and the guidance of the Information Commissioner. On this page we have set out the terms and conditions for using this website and our privacy policy.

What information do we collect?

We collect information from you when you visit and browse or fill out a form. You may choose to disallow cookies and to visit our site anonymously. Please be aware when filling out a form on our site that you will be asked to enter your personal information. There are several types of form, for example our contact us page allows you to submit enquiries directly through a form, whereas other forms may require you to download, print and post.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience – your information helps us adjust the website to better meet your needs.
  • To improve our website – we continually strive to improve our website based on the aggregated information and feedback we receive from visitors.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails – see below, contact and communication.


We use cookies to compile aggregate data about site traffic and site interaction, so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not allowed to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website (such as when donating money), conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable (aggregated) visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

Contact and communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to print from or submit emails but we advise users using such forms or email processes that they do so at their own risk. This website and its owners, may use any information submitted to provide you with further information about the charitable work /products /services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the owner’s operate but only if this was made clear to you and your express permission was granted when submitting any form to email process. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email communication

This League of the Helping Hand may operate an email communication program via an e-mail service provider or marketing automation, used to inform subscribers about charitable work, products and services supplied by the League of the Helping Hand or this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies/people outside of the company or charity that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you. A fee will be payable. If you would like a copy of the information held on you please write to the address on the contact us page. Email marketing campaigns published by this website or it’s owners may contain tracking facilities within the actual email. Recipient and reader activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is not a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with UK spam laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system based within marketing promotional e-mails received by recipients. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead or you can write us using the address on our contact us page.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage with them, with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to this privacy policy.

Contacting us

If there are any questions regarding this privacy policy please contact us using the information below.

01444 236 099


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